Find your way around the portal
Where every setting lives in the LobbyFlight portal, and why some pages look different depending on your role and plan.
Find your way around the portal
This article answers one question: when you want to change something about your boards, where do you go? The portal has moved a lot of settings out of central pages and onto the individual screen they belong to, so the shortest route is often not the obvious one.
Signing in
The portal lives at https://lobbyflight.com/portal. If you are not signed in yet, you land on the sign-in page at /login in your language, for example /de/login. It asks for the email address your account was created with and your password, with a small eye icon to reveal what you typed and a Forgot password? link underneath. There is no "stay signed in" checkbox to tick, and nothing else to fill in.
If the sign-in page rejects you, When you cannot sign in to the portal walks through the usual causes.
The shell around every page
Two navigation areas frame everything you do.
The sidebar on the left holds the pages you open while working: Dashboard, Concierge, Displays, Slide Pool, Logos and Airports, with Organization set apart below them. You can collapse the rail to icons only, and the portal remembers that choice the next time you sign in; hovering over the collapsed rail expands it temporarily.
The avatar menu in the top right is the second level. It shows who you are signed in as and which role you hold, and it holds the things you open once a quarter rather than once a day: Analytics, Billing, API, Help and Sign out. If you are looking for billing or your API key and cannot find them in the sidebar, this is why.
Above the sidebar sits the property switcher, and next to the avatar there is a language switcher for the portal interface itself — that setting changes the language of the portal, not of your boards.
On a narrow screen the sidebar becomes a drawer behind the menu button in the header. It closes when you tap the backdrop or navigate to another page. The portal has no keyboard shortcuts and no breadcrumb trail, so the sidebar and the avatar menu really are the two ways around.
What you see depends on your role
The portal has three roles, and the navigation is built from the role you hold rather than hidden behind error messages.
So if a colleague tells you a page is missing, check their role before you check the plan. Roles and who can see what covers how roles are assigned.
If you run more than one property
When your organization holds several houses, the property switcher appears in the sidebar and a row of property chips appears at the top of the dashboard. Both do the same thing: they decide which house you are currently looking at.
This matters more than it sounds. Everything below the switcher — displays, slides, logos, airports, the whole dashboard — belongs to the one property that is currently selected. If a change you made seems to have vanished, the most common reason is that you are now looking at a different house. Settings that genuinely span the whole group live on the Organization page instead, which has tabs for Properties, Team, Branding, Corporate slides and Settings. The Branding and Corporate slides tabs are open to the owner, and only once there is more than one property. See Managing properties in your organization.
The dashboard
The dashboard is a shift board rather than a summary page. The header names the current property and shows today's date and the local time at that property, with a refresh button beside it; the board also refreshes itself while the tab is visible.
Below that, in order:
That setup card is not a fixed sequence of onboarding steps and it does not track progress through them. It only ever shows what is still missing, which is why it grows when you switch the concierge features on: geocoding, time zone, transport partner, partner phone number, shuttle schedule and guest domain are checked too, once they are relevant.
What "offline" means here
A screen sends a heartbeat every five minutes. The portal waits twelve minutes without one before calling that screen offline, because a single dropped request — a reload, a brief network blip — would otherwise report a perfectly healthy board as down. Twelve minutes is two missed beats plus some slack.
Offline is only one of four states. Active means it checked in recently, offline means it stopped checking in, inactive means you switched it off yourself, and never seen means the display was created but its address has never been opened on a device. The last one is a setup step, not an outage.
Displays, and why most settings live there
Displays in the sidebar lists every screen for the current property, with its address ready to copy. Add display creates a new one from six answers — name, airports, flight type, display mode, layout and design template — and everything else is set afterwards in the editor.
Opening a display gives you the editor, and this is where nearly all appearance and behaviour settings actually live. It has six tabs:
The display mode you pick in General changes what the other tabs offer. A TV board has no search, a website widget has no auto-scroll and no Content tab, and the preview only offers tablet and mobile framing in website mode. Otherwise the preview shows a single frame labelled TV, Touch Screen or Desktop to match the mode, with one action next to it: open the display in a new tab. Touch mode requires Pro and website mode requires Premium.
Nothing in the editor saves on its own. A save bar slides in at the bottom of the page as soon as you change something, and it is the only place a change is written. Leave the page without using it and the change is gone. The bar also offers Discard, and the success message disappears again the moment you edit something new.
A tour of the display editor goes through the tabs in detail, and Running several screens covers what changes when a property has more than one.
The display address and the QR code
In Preview & URL you get the address of that screen, in the form https://lobbyflight.com/display/<hotel-id>?display=<display-id>. The hotel identifier is in the path and the display identifier is the query parameter, so two screens in the same house differ only in that parameter. Two buttons sit beside it, Copy and Open, and below the QR code there is one button, Download QR, which saves an SVG file.
The same tab carries the four steps for putting the address on a panel: open Chrome on the Android display, go to the address or scan the QR code, use the browser menu (⋮) to add it to the home screen, and then switch on full-screen or kiosk mode in the device settings.
Airports
Airports is where you choose which airport a property draws flights from. Search is available by name or code and filters as you type; without a search term you get a list of popular airports.
Every plan includes exactly one airport. You swap that included airport through an edit dialog, which saves as soon as you confirm it. Any further airport is a paid add-on at €99 per month, added through Add airport and confirmed again when you remove it, since removing one changes what you pay. There are no per-plan airport allowances to stay inside — there is one included airport and then add-ons. See Choosing your airports.
Logos
Logos is a library rather than a single upload slot. You upload a logo with a name, and it appears as a tile with the actions Set as default, Rename and Delete, plus a note of how many displays currently carry it. Accepted formats are PNG, JPG and SVG, up to 2 MB.
Each display then picks from that library, uploads its own logo, or carries no logo at all — chosen in the display editor's Appearance tab, and saved through the save bar like everything else there. Uploading and managing logos has the details.
Brand colours are set in two places, neither of them a page called Branding. Organization-wide colours live under Organization → Branding, which is open to the owner once there is more than one property. Per-screen colours live in the display editor's Appearance tab, through the template selector.
Slide Pool
Slide Pool in the sidebar opens the slides that play between the flights. They are laid out as a numbered horizontal strip in playing order, mixed in with any corporate slides your organization shares, so the strip shows what a guest will actually see and in what sequence. You reorder your own slides with the left and right arrows on each card; the same card carries edit, delete and a visibility toggle.
A slide has a type, a title, body text, an optional image and a display duration, which defaults to 10 seconds. The six types are Info, Shuttle, Restaurant, Spa, Events and Amenities. If the property has more than one display language configured, the slide is translated automatically after you save it.
How many slides you get is a plan matter: Basic includes none, Pro five, Premium effectively unlimited. The running order of your slides and Corporate slides across properties go further.
Languages and refresh rate
Boards can run in 42 languages. How many you may switch on at once follows the plan: one on Basic, two on Pro, all 42 on Premium. You pick them per display in the Behavior tab, using a search box rather than a long list. As soon as more than one language is selected, a rotation interval appears — a number field accepting 10 to 600 seconds, defaulting to 60.
The refresh interval for flight data is not something you choose. It follows the plan directly: 60 minutes on Basic, 30 minutes on Pro, 5 minutes on Premium.
Concierge
Concierge is its own area, with a request inbox, settings and an activation step, covering taxi and shuttle requests, your transport partner and the guest companion page. It also feeds the dashboard: the transport queue, several of the "needs you" rows and most of the setup gaps only exist once concierge is switched on. It has its own packages separate from the display plans. Start at What the concierge area does.
Billing, Analytics, API and Help
All four live in the avatar menu.
Billing is owner-only. It shows your plan and monthly price, the subscription status and renewal date, what the plan entitles you to — displays, slides, languages, branding, weather, analytics — upgrade options, and your payment history. There is one button, Manage Subscription, which opens the Stripe customer portal; changing your card and cancelling both happen there. Invoices are not downloaded in bulk: each row of the payment history carries a link to the invoice and a link to its PDF, where Stripe provides them.
Analytics and API are Premium features. On any other plan both pages open and show an upgrade prompt rather than data. Analytics is visible to owners and managers, the API page only to owners. See Reading your analytics and API access.
Help opens the in-portal help centre, which draws on the same 50 articles as the public one, grouped into Getting Started, Setup Guides, Customization, Billing, Troubleshooting, Advanced, Concierge and Organization. The support block at the bottom lists the email address info@lobbyflight.com, the phone number +43 650 753 1811 and the hours the team is reachable. The public help centre sits on the main domain under /help in your language, for example /de/hilfe.
A note on your password
When you reset a password the portal requires at least 8 characters. Twelve or more is a better target, especially for an owner account that can reach billing. Two-factor authentication is not available yet, so treat the password as the only lock on the account and sign out on shared machines.