Cannot Log In to Hotel Portal

Solutions when you cannot log in to the LobbyFlight Hotel Portal

10 min readLast updated: 1/15/20240

Cannot Log In to Hotel Portal

If you cannot log in to the LobbyFlight Hotel Portal, follow these troubleshooting steps.

Symptoms

  • "Invalid email or password" error
  • Password reset not working
  • Account seems to not exist
  • Page doesn't respond after login
  • Endless redirect loop
  • "Account locked" message

    • Quick Checks (1 Minute)

    1. Correct URL?

    Correct login URL:

    https://lobbyflight.com/login

    Not these:

  • /display/... (display URL, not login)
  • /demo (demo page)
  • /admin (admin portal, different credentials)

    • 2. Correct Email?

  • Check for typos
  • Try all email addresses you might have used
  • Check registration confirmation email

    • 3. Caps Lock?

  • Passwords are case-sensitive
  • Check if Caps Lock is enabled

    • Cause 1: Wrong Password

    Solution

    Step 1: Try password reset

  • Click "Forgot Password" on login page
  • Enter your email
  • Check inbox (and spam folder!)
  • Click reset link
  • Set new password

    • Password Reset Email Not Arriving?:

  • Wait up to 10 minutes
  • Check spam/junk folder
  • Check promotions tab (Gmail)
  • Make sure email address is correct

    • Password Requirements

  • Minimum 8 characters
  • At least one uppercase letter
  • At least one number
  • At least one special character

    • Cause 2: Account Doesn't Exist

    Possible Reasons

  • Registered with different email
  • Registration wasn't completed
  • Account was deleted

    • Solution

    Step 1: Check for registration email

    Search inbox for:
- "lobbyflight"
- "welcome"
- "registration"

    Step 2: Try registration

  • If you don't find confirmation, you may need to register
  • Go to https://lobbyflight.com/register

    • Step 3: Contact support

  • If you're sure you registered but can't find account

    • Cause 3: Account Locked

    Why Accounts Get Locked

  • Too many failed login attempts (5+)
  • Security concerns detected
  • Payment issues (rare)

    • Solution

    Wait it out:

  • Account unlocks automatically after 15-30 minutes
  • Then try again with correct password

    • Or reset password:

  • Password reset also unlocks account

    • Cause 4: Browser/Cookie Issues

    Symptoms

  • Login seems to work but then fails
  • Redirect loop
  • Session immediately expires

    • Solution

    Step 1: Clear cookies

    Chrome:
1. Click lock icon in address bar
2. Click "Cookies"
3. Remove all lobbyflight.com cookies
4. Reload and try again

    Step 2: Try incognito/private mode

    Chrome: Ctrl+Shift+N
Firefox: Ctrl+Shift+P
Safari: Cmd+Shift+N

    Step 3: Try different browser

  • If one browser fails, try another
  • Helps identify browser-specific issues

    • Cause 5: JavaScript/Extensions

    Problem

    Browser extensions can interfere with login.

    Solution

    Step 1: Disable extensions temporarily

    Chrome:
1. Menu → More tools → Extensions
2. Disable all extensions
3. Try login
4. Re-enable extensions one by one

    Common problematic extensions:

  • Ad blockers
  • Privacy extensions
  • VPN extensions

    • Cause 6: Network/Firewall

    Symptoms

  • Login page loads slowly
  • "Cannot connect" errors
  • Works on phone but not office computer

    • Solution

    Step 1: Check network

    ping lobbyflight.com
# Should respond

    Step 2: Try different network

  • Use mobile hotspot
  • If works: Corporate firewall may be blocking

    • Step 3: Contact IT

  • Ask to whitelist lobbyflight.com

    • Password Reset Not Working?

    Possible Issues

  • Email not found: Account may not exist with that email
  • Email going to spam: Check all folders
  • Link expired: Request new reset (links valid 24h)
  • Already used: Each link works only once

    • Force New Reset

  • Go to login page
  • Click "Forgot Password"
  • Enter email
  • Wait for new email (ignore old ones)
  • Use only the newest link

    • Two-Factor Authentication (2FA)

    If 2FA Is Enabled

  • You need email/password AND 2FA code
  • Code comes from authenticator app
  • If lost access to 2FA: Contact support

    • Lost 2FA Access

  • Contact support with:

    • - Account email

    - Proof of identity

  • Support will verify and reset 2FA

    • Still Can't Login?

    Prepare for Support

    Collect this information:

  • Email address used for registration
  • When you last successfully logged in
  • Screenshot of error message
  • Browser and version
  • Have you tried password reset?

    • Contact Support

  • Email: info@lobbyflight.com
  • Include all collected information
  • Response typically within 24 hours

    • Related Articles:

  • Display URL Not Working - Hotel Not Found
  • What Happens When Payment Fails
  • Update Payment Method

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