Roles and access

Three roles, and each one is a decision about what someone at your desk

can break.

What each role can do

Track guest flights, book taxis	✅	✅	✅
Owner	Manager	Concierge
---	---	---	---
Screens: create, edit, delete	✅	✅	—
Content and slides	✅	✅	—
Airports	✅	✅	—
Analytics	✅	✅	—
White-label	✅	✅	—
Transport partner, pickup defaults	✅	✅	—
Invite and manage people	✅	concierges only	—
Billing	✅	—	—
Add or remove a property	✅	—	—
Organization brand and shared content	✅	—	—

Owner is organization-wide: every property, every setting, the

invoice. Manager and concierge are granted per property — someone

can manage Vienna and be a concierge in Salzburg.

A manager can invite and manage concierges, not other managers. That

keeps the ability to widen access with the owner.

Users → Invite. Give the email, the role, the properties they should

reach, and the language the invitation is written in. They set their own

password from the link; nobody types a password for anyone else.

An invitation that goes unread can be sent again from the same page.

Disable rather than remove when someone is off for a season — their

history stays and the account comes back with one click. Remove when they

have gone for good.

The last owner cannot be removed or disabled. An organization without an

owner has no one who can pay the bill or let anyone back in.

Group → Team lists everyone with the houses they can reach and when

they last signed in. That last column is the useful one: an account

nobody has used in six months is access you are still granting.