What your subscription covers and how it is billed
What the plan price buys, what is charged on top of it, and where in the portal you look at your subscription and change it.
What your subscription covers and how it is billed
This article explains what you are actually paying for: which limits your plan sets, what appears on the invoice on top of the plan price, how tax and the yearly option work, and where in the portal you see and change all of it. If you are still deciding between the three plans, Choosing a plan and what it costs is the better starting point.
The subscription belongs to your organisation, not to one hotel
There is one subscription per organisation, and every property in that organisation runs on it. You receive one invoice rather than one per house, and when the plan changes, the new limits are written to every property at once. That matters most for groups: a second hotel does not get its own plan, it inherits the one you already have.
Because billing sits at the organisation level, the billing page is visible only to the owner, and you reach it through the avatar menu at the top right of the portal rather than through the sidebar. Everyone else can work in the portal without ever seeing what it costs. Roles and access explains who sees which pages.
What the plan price includes
The three plans cost 69 €, 149 € and 199 € per month. The limit you hit first is almost always the number of displays, because that one is a hard cap: a fourth screen on Pro cannot be created at all.
| Basic (69 €) | Pro (149 €) | Premium (199 €) | |
| --- | --- | --- | --- |
| Displays | 1 | 3 | Unlimited |
|---|---|---|---|
| Airports included | 1 | 1 | 1 |
| Additional airports | Not available | 99 € per month each | 99 € per month each |
| Own info slides | None | 5 | Unlimited |
| Display languages | 1 | 2 | All 42 |
| Flight data refresh | Every 60 minutes | Every 30 minutes | Every 5 minutes |
| Weather widget | No | Yes | Yes |
| Analytics dashboard | No | No | Yes |
| API access | No | No | Yes |
A few of these rows behave differently from what the table can show, and the differences are where most questions come from.
The refresh interval is not a setting. It follows the plan and cannot be changed anywhere in the portal. This is worth remembering when a screen looks stale: on Basic, an hour between updates is the expected behaviour, not a fault.
Languages are chosen per display, not per account. In Displays → open the screen → Behavior you pick which of the 42 display languages that screen shows, up to the number your plan allows. On Basic that is one language, and it does not have to be English — you choose it from the same full list. As soon as a display has more than one language, a rotation interval appears; it accepts 10 to 600 seconds and starts at 60.
Weather is a per-display setting too. From Pro upwards you switch the widget on in Displays → open the screen → Appearance, where you also choose between °C and °F. One screen in the lobby can show weather while another does not.
Some display modes need a plan. Touch mode requires Pro, and website widget mode requires Premium. The Content tab, where your own slides live, is available from Pro and is not offered at all in website mode.
Analytics and the API are Premium only. On any other plan those pages open, but they show an upgrade notice instead of data. There are no partial analytics on Pro. The API page additionally requires the owner role.
Offline behaviour is not a plan feature. Every plan keeps showing the last data it received when the network drops, and marks the screen as offline while it does.
For what happens when you run into one of these ceilings, see Feature limits.
What is charged on top of the plan price
There are no setup fees and no hidden charges, but two things are billed separately from the monthly plan.
Additional airports cost 99 € per month each. Every plan includes exactly one airport; each further one is an add-on, managed under Portal → Airports, where the included airport and the paid ones are listed together with what they cost. The airports belong to the organisation and are shared, so several properties can point at the same entry without paying twice. Basic cannot book add-ons at all — a second airport means moving to Pro or Premium first. Selecting airports covers the mechanics.
Concierge is its own product area on the same invoice. The packages are Concierge S at 39 € for 30 trips per month, M at 89 € for 100 trips and L at 199 € for 300 trips, each with a per-trip charge for anything above the bundle. Premium includes a bundle of 50 trips per month on the same terms. If you do not use Concierge, none of this appears. See Concierge overview.
Tax, currency and discount codes
Prices are stated in euros and exclude VAT. Tax is calculated automatically during checkout from the billing address you enter, and you can add a VAT ID there, which then appears on the invoice. Nothing is converted into another currency.
Checkout also accepts promotion codes. One rule catches people out: the WELCOME25 code applies to monthly subscriptions only and is ignored on yearly billing, in which case you can still enter a different code by hand.
Monthly or yearly
Yearly billing is a switch on the pricing page and again in checkout — nobody needs to contact us for it. The yearly price is ten times the monthly one: 690 €, 1,490 € and 1,990 €. That is two months free, or roughly 17 percent.
The seven-day trial
New subscriptions start with a seven-day free trial. Two details are commonly misread. The trial runs on the plan you signed up for and inside that plan's limits, so a Basic trial is one airport on one display with no weather widget and no slides of your own — it is not a preview of Premium. And a payment method is required at signup: the card is collected during checkout and charged when the seven days are over.
Where your subscription is shown
The billing page states the account rather than the price list. At the top you see the monthly price, the plan name, the subscription status and the renewal date. Below that are the entitlements this account actually holds: how many displays and info slides it may have, whether additional languages, the weather widget and analytics are switched on, and which branding level applies. Further down, the payment history lists each charge, with a link to the invoice and a link to the PDF wherever Stripe provides them. There is no bulk download.
The dashboard does not show your plan in the header — that line carries the property, the date and the local time. The one plan figure on the dashboard sits in the Displays card, where it says how many of the plan's display slots are in use.
Viewing invoices and Your billing cycle go further into the payment history.
Changing the plan
On the billing page, an Upgrade Your Plan section shows one card per higher plan with an Upgrade Now button. On Basic you see Pro and Premium, on Pro you see Premium, and on Premium the section disappears because there is nothing above it. There is no button called "Change Plan".
An upgrade takes effect immediately. Stripe prorates the current period, and the new limits are written to your properties as soon as you confirm, so the extra displays or slides are available right away.
A downgrade behaves the same way technically — immediate, with a prorated credit rather than a charge — but it is not something you can click. The portal only ever offers cards for higher plans, so a move downwards goes through support. Note that the lower limits then apply from that moment: content beyond the new limits is not deleted, but it stops being shown. Upgrading and downgrading walks through it.
The Manage Subscription button at the top of the page does something different: it opens the Stripe customer portal, where you update the card on file or cancel. You do not pick a LobbyFlight plan there.
Cancelling
Cancellation happens in that Stripe customer portal. The portal has no cancel button of its own and asks for no reason. Once cancelled, the service runs until the end of the paid period, and the billing page shows a notice with the end date until then. There is no self-service way to reactivate afterwards, so if you cancel and change your mind, write to us.
The other route is closing the organisation, which cancels at the end of the period as well and then starts a 30-day window. After those 30 days, the organisation and its properties are deleted for good. Cancelling your subscription and Exporting and closing an organisation describe both paths.
Complimentary accounts
Some accounts run with full feature access and no subscription behind them. Their billing page looks different: it lists the active features and a contact address, and shows no plan cards, no checkout and no link to the Stripe portal. If that is what you see, there is nothing to pay and nothing to change there.
Getting help with billing
Support is the same on every plan. Write to info@lobbyflight.com or call +43 650 753 1811; we answer within one working day and are reachable Monday to Friday, 09:00 to 17:00 CET. There are no plan-dependent response times.