Understanding Your Subscription

Learn about LobbyFlight subscription plans, features, and how to make the most of your chosen tier. This guide helps you understand what's included and how to manage your subscription.

Subscription Plans Overview

LobbyFlight offers three carefully designed plans to match different hotel needs:

💎 Plan Comparison at a Glance

Airports	1	3	Unlimited
Feature	Basic (€69)	Pro (€149)	Premium (€199)
---------	------------	-----------	----------------
Info Slides	0	5	Unlimited
Languages	1 (English)	2	All 11
Weather Widget	❌	✅	✅
Refresh Rate	60 min	30 min	5 min
Support	Email	Priority Email	Phone + Priority
Analytics	❌	Basic	Advanced
API Access	❌	❌	✅

Detailed Plan Features

📘 Basic Plan - €69/month

Perfect for: Small hotels, B&Bs, or properties near a single airport

What's Included:

✅ 1 Airport Selection - Display flights from your nearest airport

✅ Real-time Flight Data - Updates based on subscription tier (5-60 min)

✅ Logo Upload - Your hotel branding (PNG/SVG, up to 2MB)

✅ Custom Colors - Primary and secondary brand colors

✅ Offline Mode - Cached data when connection lost

✅ Basic Display - Departures and arrivals

✅ Email Support - Response within 48 hours

✅ 7-Day Free Trial - Try all features free

Limitations:

❌ No weather widget

❌ No information slides

❌ English only

❌ No analytics dashboard

❌ 60-minute refresh (hourly)

Best Use Cases:

Budget hotels near one airport

Small properties (under 50 rooms)

Testing LobbyFlight before upgrading

Minimal configuration needs

🌟 Pro Plan - €149/month (Most Popular)

Perfect for: Mid-size hotels, business hotels, or properties between airports

Everything in Basic, plus:

✅ 3 Airport Selection - Cover multiple nearby airports

✅ Weather Widget - Current conditions + 3-day forecast

✅ 5 Information Slides - Hotel announcements rotation

✅ 2 Language Support - Choose any two languages

✅ 30-Minute Refresh - More frequent updates

✅ Priority Support - Response within 24 hours

✅ Basic Analytics - View counts and uptime

✅ Rotation Control - Customize display timing

Slide Types Available:

General Information

Shuttle Schedule

Restaurant Hours

Special Offers

Event Announcements

Language Options (Choose 2):

English, German, Spanish, French, Italian

Polish, Portuguese, Hungarian, Slovak, Czech, Slovenian

Best Use Cases:

Business hotels with international guests

Properties between multiple airports

Hotels with shuttle services

Conference hotels needing announcements

👑 Premium Plan - €199/month

Perfect for: Large hotels, chains, and properties requiring advanced features

Everything in Pro, plus:

✅ Unlimited Airports - No restrictions

✅ Unlimited Info Slides - Create as many as needed

✅ All 11 Languages - Complete international support

✅ 5-Minute Refresh - Fastest updates available

✅ Phone Support - Direct phone line

✅ Advanced Analytics - Detailed insights and reports

✅ API Access - Integrate with your systems

✅ Multi-Display - Manage multiple screens

✅ Push Notifications - Flight change alerts

✅ Custom Branding - White-label options

✅ Dedicated Account Manager - Personal support

Advanced Features:

Custom rotation schedules

Department-specific displays

Integration with PMS systems

Bulk configuration tools

Export analytics data

Priority feature requests

Best Use Cases:

Large hotels (200+ rooms)

Hotel chains

Airport hotels with high traffic

Properties requiring multiple displays

Integration with existing systems

Feature Deep Dive

🛫 Airport Selections Explained

How Airport Limits Work:

Basic: Choose 1 airport that matters most

Pro: Rotate between 3 airports

Premium: Add every relevant airport

Smart Airport Selection:

Primary airport shows more frequently

Secondary airports rotate in sequence

Equal distribution option available

Manual priority settings

📝 Information Slides System

What Are Info Slides?

Information slides appear between flight displays, showing hotel-specific content.

Slide Rotation Pattern:

Flights (2 min) → Slide 1 (30s) → Flights (2 min) → Slide 2 (30s) → ...

Content Ideas:

Breakfast hours and location

WiFi password

Shuttle schedule

Spa promotions

Conference room availability

Local weather alerts

Emergency information

🌍 Multi-Language Support

How Languages Work:

Automatic rotation every 30-120 seconds

All UI elements translated

Flight data remains in original format

Smooth transitions between languages

Language Coverage:

English	380M	Global
Language	Native Speakers	Regions
----------	----------------	---------
German	100M	DACH Region
Spanish	460M	Spain, Latin America
French	280M	France, Belgium, Switzerland
Italian	85M	Italy, Switzerland
Polish	50M	Poland
Portuguese	260M	Portugal, Brazil
Hungarian	13M	Hungary
Slovak	5M	Slovakia
Czech	10M	Czech Republic
Slovenian	2.5M	Slovenia

☁️ Weather Widget Features

Display Information:

Current temperature (°C/°F)

Weather conditions

"Feels like" temperature

Humidity percentage

Wind speed and direction

3-day forecast preview

Updates:

Every 30 minutes

Location-based (airport city)

Offline caching

📊 Analytics & Reporting

Basic Analytics (Pro):

Daily view counts

Uptime percentage

Error tracking

Peak usage times

Advanced Analytics (Premium):

Detailed user engagement

Flight search patterns

Slide interaction rates

Custom date ranges

Export to CSV/PDF

API data access

Real-time monitoring

Billing & Payment

💳 Payment Information

Accepted Payment Methods:

Credit Cards (Visa, Mastercard, Amex)

Debit Cards

SEPA Direct Debit

Bank Transfer (annual only)

Billing Cycles:

Monthly: Charged on the same date each month

Annual: 10% discount, paid upfront

Invoice Details:

Automatic invoice generation

PDF download available

VAT included where applicable

Multiple invoice recipients supported

🔄 Changing Your Plan

Upgrading:

Instant upgrade available

Pro-rated for current month

All features activated immediately

No service interruption

Downgrading:

Takes effect next billing cycle

No refund for current period

Features adjusted accordingly

Data preserved for 90 days

How to Change Plans:

Log into Portal

Navigate to Billing

Click "Change Plan"

Select new plan

Confirm change

❌ Cancellation Policy

Cancellation Process:

Portal → Billing → Manage Subscription

Click "Cancel Subscription"

Select reason (optional)

Confirm cancellation

What Happens:

Service continues until period end

No further charges

Data retained for 90 days

Can reactivate anytime

🎁 7-Day Free Trial

Free Trial Terms:

Valid for all new customers

Full access to all features for 7 days

No credit card required to start

Cancel anytime during trial

After Your Trial:

Subscribe to continue service

Choose any plan that fits your needs

Keep all your configuration and settings

Checking Your Current Plan

In the Portal

Dashboard View:

- Plan name shown in header

- Feature indicators displayed

Billing Section:

- Current plan details

- Next billing date

- Payment method

- Invoice history

Settings Limits:

- Airport selection shows limit

- Slide creation shows remaining

- Language options based on plan

Visual Indicators

Color Coding:

🟢 Basic: Green badge

🔵 Pro: Blue badge

🟣 Premium: Purple badge

Feature Locks:

Grayed out = Not available in plan

Lock icon = Upgrade required

Number badge = Remaining quota

Maximizing Your Plan Value

For Basic Users

Get the Most from Basic:

Choose your busiest airport

Optimize refresh timing

Perfect your branding

Use portal help resources

Plan upgrade timing

When to Upgrade:

Need weather information

Want hotel announcements

International guests arriving

Multiple airport coverage needed

For Pro Users

Optimize Pro Features:

Create all 5 info slides

Rotate seasonal content

Use both languages wisely

Monitor basic analytics

Leverage priority support

When to Upgrade to Premium:

Need more than 3 airports

Want all languages

Require phone support

Need API integration

Multiple displays planned

For Premium Users

Leverage Premium Features:

Connect all relevant airports

Create targeted slide campaigns

Enable all languages

Use API for integration

Export analytics regularly

Setup push notifications

Work with account manager

Frequently Asked Questions

Can I switch plans anytime?

Yes, upgrade instantly or downgrade at next billing cycle.

What happens to my data if I downgrade?

Data is preserved but may not display if exceeding new limits.

Are there setup fees?

No, all plans have no setup fees or hidden charges.

Can I pause my subscription?

Yes, for up to 3 months. Contact support to arrange.

Is there a discount for annual payment?

Yes, 10% discount when paying annually.

Can I get a custom plan?

Enterprise plans available for 10+ displays. Contact sales.

What currency are prices in?

Euro (EUR). Other currencies converted at current rate.

Is VAT included?

Prices shown exclude VAT. VAT added where applicable.

Getting Help

Subscription Support

Billing Questions:

Email: info@lobbyflight.com

Response: Within 24 hours

Technical Support:

Basic: info@lobbyflight.com (48h)

Pro: info@lobbyflight.com (24h)

Premium: +43 650 753 1811 (immediate)

Sales & Upgrades:

Email: info@lobbyflight.com

Phone: +43 650 753 1811

Summary

Choose the plan that matches your hotel's needs:

Basic: Simple, affordable, single airport

Pro: Balanced features for most hotels

Premium: Complete solution for demanding properties

All plans include core features and our 7-day free trial. Start with any plan and adjust as your needs evolve!

Ready to get started? Visit Quick Setup Guide to begin!

Understanding Your Subscription