Terms of Service

1. Agreement to Terms

By accessing or using LobbyFlight's flight information display service and Flight Concierge guest flight tracking (together, the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, then you may not access the Service.

These Terms apply to all visitors, users, and others who access or use the Service, including hotel operators who subscribe to our Service ("Hotels" or "Subscribers").

2. Description of Service

LobbyFlight provides flight information displays and guest flight tracking for hotels, including:

• Real-time flight departure and arrival information
• Weather information for airports
• Customizable branding and display options
• Multi-language support
• Hotel information rotation displays
• Analytics and reporting features
• Flight Concierge: live tracking of individual guest flights, automated guest notifications by email and web push, a branded guest companion page with departure recommendations, and forwarding of transport requests to transport partners chosen by the Hotel

Display plans and Flight Concierge can be subscribed to independently or together. The displays are designed for hotel lobbies and public areas; Flight Concierge serves the Hotel's staff and its individual guests.

3. Account Registration

3.1 Account Creation

To use the Service, Hotels must register for an account. You agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Maintain the security of your password and account
• Accept responsibility for all activities under your account
• Immediately notify us of any unauthorized use

3.2 Account Requirements

You must be at least 18 years old and have the legal authority to enter into these Terms on behalf of the hotel or organization you represent.

4. Subscription and Payment

4.1 Subscription Plans

We offer display plans (Basic, Pro, Premium) and Flight Concierge plans (S: 30 trips per month, €39; M: 100 trips, €89; L: 300 trips, €199; yearly €390 / €890 / €1,990), each available on its own or combined. Premium includes 50 Concierge trips per month while the Premium subscription is active. A trip is one tracked flight of one guest; it counts in the calendar month in which we start tracking the flight. The monthly allowance also applies to yearly plans, and unused trips do not carry over to the next month. The allowance is not a hard limit: tracking continues beyond it, and we notify the account owner by email when 80% and when 100% of the allowance is reached. Trips beyond the allowance are billed at €0.89 (S), €0.79 (M) or €0.69 (L and Premium) per trip, monthly in arrears. Optional one-off Trip Packs (50 / 200 / 500 trips for €39 / €139 / €329) are valid for 12 months from purchase, are used before per-trip overage, and expire unused without refund. Without a display plan, up to 6 hotels can use Flight Concierge at no extra charge. A custom domain for the guest page is included with Concierge M, L and Premium. Group plans for hotel groups are available by individual agreement. All prices exclude VAT. Details of each plan are available on our pricing page.

4.2 Payment Terms

• Subscriptions are billed monthly or yearly in advance, depending on the billing interval chosen; usage-based Flight Concierge overage is billed monthly in arrears
• All fees are in Euros (EUR) unless otherwise specified
• Payment is processed securely through Stripe
• Prices are subject to change with 30 days' notice

4.3 Automatic Renewal

Subscriptions automatically renew unless cancelled before the renewal date. You can manage your subscription through your account portal.

4.4 Free Trial

5. Acceptable Use Policy

You agree not to use the Service to:

• Violate any laws or regulations
• Display false or misleading flight information
• Interfere with or disrupt the Service
• Attempt to gain unauthorized access to any systems
• Use the Service for any illegal or unauthorized purpose
• Resell or redistribute the Service without permission
• Remove or obscure any proprietary notices

6. Intellectual Property

6.1 Our Property

The Service, including its original content, features, and functionality, is owned by LobbyFlight and is protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

6.2 Your Content

You retain ownership of any logos, branding materials, or content you upload to the Service. By uploading content, you grant us a license to use, display, and distribute it as necessary to provide the Service.

6.3 Flight Data

Flight information is obtained from third-party data providers and is subject to their terms and conditions. We do not claim ownership of flight data.

6.4 Personal Data Processed on Your Behalf

Where you enter personal data of guests or other persons into the Service, in particular in the Flight Concierge, we process that data on your behalf as a processor. Our Data Processing Agreement under Art. 28 GDPR forms part of these Terms and governs this processing. You remain responsible for the lawfulness of the processing, in particular for informing your guests and for obtaining any consent required for guest notifications. Read the Data Processing Agreement

7. Service Availability and Support

7.1 Uptime

We strive to maintain 99.9% uptime for the Service. However, we do not guarantee uninterrupted or error-free operation.

7.2 Maintenance

We may perform scheduled maintenance with advance notice when possible. Emergency maintenance may be performed without notice.

7.3 Support

Support levels depend on the display plan; accounts with Flight Concierge only receive the Basic level:

• Basic and Flight Concierge only: Email support (Monday to Friday, on business days)
• Pro: Priority email support
• Premium: Priority support with phone assistance

8. Data Accuracy Disclaimer

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, LOBBYFLIGHT SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:

• Your use or inability to use the Service
• Any unauthorized access to or use of our servers
• Any interruption or cessation of transmission to or from the Service
• Any errors or omissions in any content
• Inaccurate or delayed flight information

In no event shall our total liability exceed the amount paid by you in the past twelve (12) months for the Service.

10. Indemnification

You agree to indemnify and hold harmless LobbyFlight, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, costs, and expenses arising out of or related to your use of the Service or violation of these Terms.

11. Termination

11.1 Termination by You

You may cancel your subscription at any time on the Billing page of your LobbyFlight account; the cancellation takes effect at the end of the current billing period. Each subscribed product (display plan, Flight Concierge, additional hotels or airports) can also be removed there on its own without affecting the others: removing a product while another product remains active takes effect immediately, and the unused part of the current billing period is credited pro rata on the next invoice. If the product is the last one remaining on the subscription, its cancellation takes effect at the end of the current billing period. Overage for trips counted up to the end of the subscription is invoiced afterwards; unused Trip Packs are not refunded.

11.2 Termination by Us

We may terminate or suspend your account immediately, without prior notice, for:

• Breach of these Terms
• Non-payment of fees
• Fraudulent or illegal activities
• Request by law enforcement

11.3 Effect of Termination

Upon termination, your right to use the Service will immediately cease. We may delete your data after a reasonable retention period.

12. Modifications to Terms

We reserve the right to modify these Terms at any time. Material changes will be notified via email at least 30 days before taking effect. Continued use of the Service after changes constitutes acceptance of the new Terms.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Austria, without regard to its conflict of law provisions. Any disputes shall be resolved in the courts of Vienna, Austria.

14. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Terms will otherwise remain in full force and effect.

15. Entire Agreement

These Terms constitute the entire agreement between you and LobbyFlight regarding the Service and supersede all prior agreements and understandings.

16. Contact Information

For questions about these Terms, please contact us at: