Plans & Pricing
Change Your Plan
How to move to a higher plan from the portal, what changes the moment a plan change goes through, and what a lower plan does to your displays, slides and airport add-ons.
What your plan limits, and what happens when you reach a limit
Every quantity your plan caps — screens, slides, languages, airports, concierge trips — where the cap is enforced, and what LobbyFlight does when you run into it.
What an additional hotel costs
How many hotels each plan allows, what every further hotel costs, and why airports are counted separately.
Choosing a plan and what it costs
What Basic, Pro and Premium each include, what an extra airport costs, and where in the portal you change plans.
Payment Management
Change the Card Your Subscription Is Billed To
Where billing lives in the portal, how to reach the Stripe customer portal to change your card, and what happens when a payment fails.
What Happens When a Payment Fails
What LobbyFlight does when a subscription charge is declined, where you see it in the portal, and how to settle the open invoice.
Cancelling Your Subscription
How to end billing for your organization, what stays available until the period ends, and what happens to your data afterwards.
Invoices
Find and Download Your Invoices
Where your payment history lives in the portal, how to open each invoice as a PDF, and how to read the lines on it.
When You're Charged: How Your Billing Cycle Works
Explains when your first payment happens, what sets your renewal date, and where to see it in the portal.