Cancelling Your Subscription
How to end billing for your organization, what stays available until the period ends, and what happens to your data afterwards.
Cancelling Your Subscription
This article explains how to stop paying for LobbyFlight, what remains available while your current period runs out, and what happens to your data afterwards.
One thing to know before anything else: billing belongs to the organization, not to a single property. There is one Stripe subscription per organization, and the plan you are on is written onto every property in it. Cancelling therefore ends the subscription for all of your properties at once — there is no way to cancel one hotel and keep another running.
Only the organization owner can reach the billing controls at all. If you do not see them, you are signed in with a manager or concierge role and need the owner to act.
Before you cancel, check whether you really need to
Most people who open this article want a smaller bill rather than no LobbyFlight at all. Two smaller changes are usually enough.
Change plan instead. Premium costs €199 per month, Pro €149, and Basic €69. Moving from Premium to Pro saves €50 a month, and moving from Premium to Basic saves €130. You make the change on the billing page, in the Change plan section. Before anything changes, a preview shows the new price, the credit for the unused part of your current plan (deducted from your next invoice), what switches off, and which displays stay on at each hotel. The change takes effect immediately rather than at the end of the period; displays and info slides beyond the new limits are switched off, never deleted, and can be switched back on after an upgrade. Your hotels must also fit the lower plan — Basic covers one, Pro six, paused ones included. See Upgrade or Downgrade Plan for the full walk-through.
Drop an extra airport instead. Each airport you added beyond the one included in your plan is a separate €99 per month line on the same subscription. Removing one on the Airports page is pro-rated as well: Stripe credits the unused part of the month back to your account. If your bill grew because of add-ons, removing them is cheaper and far less disruptive than cancelling.
Pause an additional hotel instead. Each hotel beyond the one included in your plan costs €49 per month. A hotel you pause under Organization → Properties is not billed while it is paused, keeps its screens, content and settings, and can be resumed at any time; the unused part of the period is credited on your next invoice. Your main property cannot be paused. See What an additional hotel costs.
Pausing the whole subscription for a season is not something LobbyFlight offers.
Export your data first
Nothing is deleted when you cancel, but an archive is still worth having, and if you go on to close the organization it becomes essential. Go to Organization → Settings → Danger zone → Download archive. You get a single JSON file containing the organization record, all properties, the users in the organization (without password hashes), their property roles, pending invites, the activity log, and your corporate slides.
Two limits apply. The export is available to the organization owner only, and it is rate-limited to one download per hour — if you try again too soon the page tells you "One export per hour" rather than reporting an error, because nothing has actually gone wrong. Details are in Export and closing.
While you are at it, download your invoices from Billing → Payment History, where each entry links to the Stripe invoice and to a PDF. Doing this before you cancel saves you from hunting for receipts later. See View and Download Invoices.
Two ways to stop billing
Cancel the subscription in the Stripe portal
Open Avatar menu → Billing (the entry is visible to the organization owner only; it used to sit in the sidebar and moved under the account menu), then use Manage Subscription at the top right of the page. This creates a session with Stripe's own billing portal for your organization's customer record and sends you there in the same tab — it does not open a new one, so use your browser's back button to return, or the link Stripe provides back to /portal/billing.
What you can do once you are inside is Stripe's interface, configured on Stripe's side rather than in LobbyFlight, so this article deliberately does not walk you through those screens. Cancel there and Stripe notifies us; the LobbyFlight side updates on its own.
If your organization has a complimentary account, this route is closed to you by design — the button is blocked because there is no Stripe customer behind it. The billing page says so, and you should write to info@lobbyflight.com instead.
Close the organization
If you are leaving for good and not just stopping payment, the proper exit is Organization → Settings → Danger zone → Close organization. To confirm, you type the organization's name exactly; anything else is rejected.
Closing does four things at once. It cancels the Stripe subscription at the end of the current period, marks every property inactive, refuses further logins for everyone in the organization, and schedules permanent deletion of your data thirty days out. Those thirty days are the only retention period LobbyFlight actually enforces. Within the window our team can still reverse the close; after it, the data is gone and cannot be restored.
What happens between cancelling and the period end
Your subscription runs to the end of the period you have already paid for. Nothing is switched off early, the portal stays fully accessible, and there is no refund for the remaining days — that is the trade-off for keeping the service until the last day.
The billing page replaces the renewal date with a line reading "Your subscription will be cancelled on" followed by the date. It is a notice, not a control: there is no undo button in LobbyFlight. If you change your mind before the date, do it in the Stripe portal via Manage Subscription.
Your board plan and Flight Concierge can also be cancelled separately: under Billing, cancelling Concierge keeps the board running, and removing the board plan keeps Concierge running. When Stripe reports the subscription as finally ended, the status on the billing page changes to cancelled and the organization's Concierge plan is removed along with it. You also get an email with the subject "Subscription Cancelled - LobbyFlight" confirming the date your service ran to, with a link back to the billing page and an invitation to send feedback to feedback@lobbyflight.com.
Coming back later
Cancelling deletes nothing. Your properties, airports, logos, colours and slides all stay exactly as they were, so returning is a matter of paying again rather than rebuilding.
Go to Avatar menu → Billing and choose a plan. Because there is no longer an active subscription to modify, the page sends you to Stripe Checkout to set up a new one, and your billing dates follow from that new subscription rather than from the old one. The only situation you cannot come back from is a closed organization past its thirty-day window.
About the free trial
Every account starts with a 14-day free trial that needs no card, so there is nothing to cancel during it. If you don't choose a plan, the trial simply ends on day fourteen: nothing is charged, nothing renews automatically, your displays pause and flight tracking stops, and your settings stay in place in case you choose a plan later.
During the trial you have everything, for one hotel — Premium displays plus Flight Concierge with up to 50 guest flights. If you choose a plan while the trial is still running, it takes over when the trial ends: signing up on 1 January and choosing Pro on 5 January means the trial ends on 15 January and €149 is charged that day. If you have already chosen a plan during the trial and change your mind, cancel it in the Stripe portal before the trial ends, as described above.
Next steps
Questions about a cancellation can go to info@lobbyflight.com.