Display URL Not Working - Hotel Not Found

Solutions when the display URL shows 'Hotel not found' error

8 min readLast updated: 1/15/20240

Display URL Not Working - Hotel Not Found

If your display URL shows "Hotel not found" or similar error, follow these troubleshooting steps.

Symptoms

  • "Hotel not found" error message
  • "Invalid hotel ID" message
  • 404 error page
  • Display URL that worked before no longer works
  • QR code leads to error page

    • Quick Checks (2 Minutes)

    1. Is the URL Correct?

    Correct format:

    https://lobbyflight.com/display/[hotel-id]

    Check for:

  • Typos in the URL
  • Extra spaces
  • Missing parts of the hotel ID
  • Wrong domain

    • 2. Can You Access the Portal?

    Try logging in:

    https://lobbyflight.com/login
  • If yes → Problem is with display URL
  • If no → Account issue (see "Cannot Login" article)

    • 3. Is Subscription Active?

    In portal, check:

  • Subscription status
  • Payment status

    • Cause 1: Incorrect Hotel ID

    What is the Hotel ID?

    Every hotel has a unique identifier (UUID):

    Example: a1b2c3d4-e5f6-7890-abcd-ef1234567890

    Common Errors

  • Partial ID copied
  • ID from wrong hotel/account
  • Old ID that was regenerated

    • Solution

    Get correct URL:

  • Login to Hotel Portal
  • Navigate to Preview or Dashboard
  • Find "Display URL" section
  • Click Copy URL button
  • Use the copied URL exactly

    • Or use QR Code:

  • In portal, find QR code
  • Scan with phone camera
  • This opens the correct URL

    • Cause 2: Account/Hotel Deleted

    Possible Reasons

  • Account was cancelled
  • Hotel was removed
  • Subscription ended and hotel was cleaned up

    • Solution

    Check account status:

  • Try to login to portal
  • If login fails → Account may be deleted
  • Contact support for recovery

    • If account exists but hotel gone:

  • Check if you have multiple hotels
  • May need to recreate hotel profile

    • Cause 3: URL Was Regenerated

    When Does This Happen?

  • Security reset requested
  • Account migration
  • Technical issue resolved by support

    • Solution

  • Login to portal
  • Get new display URL
  • Update on all devices
  • Generate new QR code if needed

    • Cause 4: DNS/Network Issues

    Symptoms

  • URL works sometimes, fails other times
  • Works on some devices, not others
  • "Server not found" errors

    • Solution

    Try different DNS:

    Google DNS: 8.8.8.8
Cloudflare DNS: 1.1.1.1

    Clear DNS cache:

    Windows: ipconfig /flushdns
Mac: sudo killall -HUP mDNSResponder

    Wait and retry:

  • DNS issues often resolve within minutes
  • Try again after 15 minutes

    • Cause 5: Subscription Expired

    Check

  • Login to portal
  • Go to Subscription
  • Check status and expiry date

    • If Expired

  • Renew subscription
  • Display URL will work again immediately
  • No change to URL needed

    • Cause 6: Server/Maintenance

    Symptoms

  • URL worked yesterday, not today
  • Error message mentions maintenance
  • Other lobbyflight.com pages also fail

    • Solution

  • Check status page if available
  • Wait 15-30 minutes
  • Try again
  • Contact support if persists

    • Getting the Correct URL

    From Hotel Portal

    Step by step:

  • Go to https://lobbyflight.com/login
  • Login with your credentials
  • Navigate to Preview or Display & QR Code
  • Locate "Your Display URL"
  • Click Copy button
  • Paste the URL exactly (don't type manually)

    • From QR Code

  • Find QR code in portal
  • Use phone camera to scan
  • Opens correct URL automatically
  • Save or send this URL

    • URL Structure

    https://lobbyflight.com/display/[hotel-id]

Where [hotel-id] is a UUID like:
a1b2c3d4-e5f6-7890-abcd-ef1234567890

    Preventing Future Issues

    Save URL Properly

  • Bookmark: Save in browser bookmarks
  • Document: Note down in hotel IT documentation
  • QR Code: Print and keep physical copy
  • Multiple copies: Ensure more than one person has access

    • If URL Changes

    Scenarios where URL might change:

  • Account security reset
  • Migration by support
  • Recreating hotel profile

    • In these cases:

  • Support will notify you
  • Get new URL from portal
  • Update all devices
  • Generate new QR code

    • Still Not Working?

    Diagnostic Steps

  • Copy URL directly from portal (don't type)
  • Test in incognito/private browser
  • Try different device/network
  • Check browser console (F12) for errors

    • Contact Support

    Provide:

  • The URL you're trying to use
  • Screenshot of error
  • Screenshot of URL from portal
  • When it last worked (if ever)
  • Any recent changes to account

    • Related Articles:

  • Generate Display URL and Use QR Code
  • Display Not Loading or Configuration Error
  • Cannot Log In to Hotel Portal

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