No Flights Showing Despite Active Flights

No Flights Showing Despite Active Flights

If your LobbyFlight display works but shows "No flights" even though there are actually active departures or arrivals, follow these troubleshooting steps.

Symptoms

Quick Checks (2 Minutes)

1. Verify Airport Selection

In Hotel Portal:

Common IATA code errors:

2. Check Actual Flight Schedule

Verify: Are there actually flights at this time?

Check official airport website:
- Vienna: flughafen-wien.at
- Munich: munich-airport.de
- Frankfurt: frankfurt-airport.de

Typical quiet times:

3. Check Time Filter

In Hotel Portal → Settings:

Default values:

Problem: If window is too narrow, no flights will be shown.

Cause 1: IATA Code Not Found

Symptoms

Solution

Step 1: Verify IATA code

IATA codes are always 3 letters!
Examples: VIE, MUC, FRA, ZRH, LHR, JFK

Step 2: Update in portal

Find IATA Code

Google search: "[Airport name] IATA code"
Or: iata.org/en/publications/directories/code-search/

Cause 2: API Data Not Available

Technical Details

LobbyFlight uses external flight data providers. If this data is not available:

Possible causes:

Symptoms

Solution

Step 1: Check API status

In browser console (F12):
- Look for errors with "aviation" or "flight"
- Check network tab for failed requests

Step 2: Wait and retry

Step 3: Force refresh

Ctrl+Shift+R (Windows/Linux)
Cmd+Shift+R (Mac)

Cause 3: Filter Settings Too Restrictive

Check Settings

In Hotel Portal → Settings:

Solution

Cause 4: Timezone Problems

Symptoms

Solution

Step 1: Check device time

On Android:
Settings → System → Date & Time → Automatic

Step 2: Check timezone in portal

Step 3: Check browser timezone

// In browser console (F12):
console.log(Intl.DateTimeFormat().resolvedOptions().timeZone)
// Should show e.g. "Europe/Vienna"

Cause 5: Cache/Browser Problems

Symptoms

Solution

Complete cache reset:

Chrome:
1. F12 (Developer Tools)
2. Right-click on reload button
3. "Empty Cache and Hard Reload"

Alternative:

1. Settings → Privacy → Clear browsing data
2. Select "Cached images and files"
3. Clear data
4. Reload page

Cause 6: Small or Inactive Airport

Reality Check

Small airports (< 10 flights/day):

Seasonal airports:

Solution

If the airport actually has no flights:

Advanced Diagnostics

Check Network Requests

1. F12 → Network tab
2. Filter by "flight" or "api"
3. Reload page
4. Check:
   - Are requests sent?
   - What is the response status? (200 = OK)
   - What data comes back?

Expected API Response

A successful API response looks like this:

{
  "success": true,
  "flights": [
    {
      "flightNumber": "OS 123",
      "destination": "Frankfurt",
      "scheduledTime": "14:30",
      "status": "On Time"
    }
  ]
}

If Response is Empty

{
  "success": true,
  "flights": []  // Empty = no flights
}

This is not an error - it means there really are no flights in the time window.

Still No Flights?

Checklist Before Support Contact

Contact Support

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