Understanding Your Subscription

Compare plans and understand your subscription features

10 min readLast updated: 12/4/2024342 found helpful

Understanding Your Subscription

Learn about LobbyFlight subscription plans, features, and how to make the most of your chosen tier. This guide helps you understand what's included and how to manage your subscription.

Subscription Plans Overview

LobbyFlight offers three carefully designed plans to match different hotel needs:

šŸ’Ž Plan Comparison at a Glance

FeatureBasic (ā‚¬69)Pro (ā‚¬89)Premium (ā‚¬129)
------------------------------------------------
**Airports**13Unlimited
**Info Slides**05Unlimited
**Languages**1 (English)2All 11
**Weather Widget**āŒāœ…āœ…
**Refresh Rate**5 min2 min1 min
**Support**EmailPriority EmailPhone + Priority
**Analytics**āŒBasicAdvanced
**API Access**āŒāŒāœ…

Detailed Plan Features

šŸ“˜ Basic Plan - ā‚¬69/month

Perfect for: Small hotels, B&Bs, or properties near a single airport

What's Included:

  • āœ… 1 Airport Selection - Display flights from your nearest airport
  • āœ… Real-time Flight Data - Updates every 5 minutes
  • āœ… Logo Upload - Your hotel branding (PNG/SVG, up to 2MB)
  • āœ… Custom Colors - Primary and secondary brand colors
  • āœ… Offline Mode - Cached data when connection lost
  • āœ… Basic Display - Departures and arrivals
  • āœ… Email Support - Response within 48 hours
  • āœ… 30-Day Guarantee - Full refund if not satisfied

    • Limitations:

  • āŒ No weather widget
  • āŒ No information slides
  • āŒ English only
  • āŒ No analytics dashboard
  • āŒ 5-minute refresh only

    • Best Use Cases:

  • Budget hotels near one airport
  • Small properties (under 50 rooms)
  • Testing LobbyFlight before upgrading
  • Minimal configuration needs

    • šŸŒŸ Pro Plan - ā‚¬89/month (Most Popular)

    Perfect for: Mid-size hotels, business hotels, or properties between airports

    Everything in Basic, plus:

  • āœ… 3 Airport Selection - Cover multiple nearby airports
  • āœ… Weather Widget - Current conditions + 3-day forecast
  • āœ… 5 Information Slides - Hotel announcements rotation
  • āœ… 2 Language Support - Choose any two languages
  • āœ… 2-Minute Refresh - More frequent updates
  • āœ… Priority Support - Response within 24 hours
  • āœ… Basic Analytics - View counts and uptime
  • āœ… Rotation Control - Customize display timing

    • Slide Types Available:

  • General Information
  • Shuttle Schedule
  • Restaurant Hours
  • Special Offers
  • Event Announcements

    • Language Options (Choose 2):

  • English, German, Spanish, French, Italian
  • Polish, Portuguese, Hungarian, Slovak, Czech, Slovenian

    • Best Use Cases:

  • Business hotels with international guests
  • Properties between multiple airports
  • Hotels with shuttle services
  • Conference hotels needing announcements

    • šŸ‘‘ Premium Plan - ā‚¬129/month

    Perfect for: Large hotels, chains, and properties requiring advanced features

    Everything in Pro, plus:

  • āœ… Unlimited Airports - No restrictions
  • āœ… Unlimited Info Slides - Create as many as needed
  • āœ… All 11 Languages - Complete international support
  • āœ… 1-Minute Refresh - Fastest updates available
  • āœ… Phone Support - Direct phone line
  • āœ… Advanced Analytics - Detailed insights and reports
  • āœ… API Access - Integrate with your systems
  • āœ… Multi-Display - Manage multiple screens
  • āœ… Push Notifications - Flight change alerts
  • āœ… Custom Branding - White-label options
  • āœ… Dedicated Account Manager - Personal support

    • Advanced Features:

  • Custom rotation schedules
  • Department-specific displays
  • Integration with PMS systems
  • Bulk configuration tools
  • Export analytics data
  • Priority feature requests

    • Best Use Cases:

  • Large hotels (200+ rooms)
  • Hotel chains
  • Airport hotels with high traffic
  • Properties requiring multiple displays
  • Integration with existing systems

    • Feature Deep Dive

    šŸ›« Airport Selections Explained

    How Airport Limits Work:

  • Basic: Choose 1 airport that matters most
  • Pro: Rotate between 3 airports
  • Premium: Add every relevant airport

    • Smart Airport Selection:

  • Primary airport shows more frequently
  • Secondary airports rotate in sequence
  • Equal distribution option available
  • Manual priority settings

    • šŸ“ Information Slides System

    What Are Info Slides?

    Information slides appear between flight displays, showing hotel-specific content.

    Slide Rotation Pattern:

    Flights (2 min) ā†’ Slide 1 (30s) ā†’ Flights (2 min) ā†’ Slide 2 (30s) ā†’ ...

    Content Ideas:

  • Breakfast hours and location
  • WiFi password
  • Shuttle schedule
  • Spa promotions
  • Conference room availability
  • Local weather alerts
  • Emergency information

    • šŸŒ Multi-Language Support

    How Languages Work:

  • Automatic rotation every 30-120 seconds
  • All UI elements translated
  • Flight data remains in original format
  • Smooth transitions between languages

    • Language Coverage:

    LanguageNative SpeakersRegions
    -----------------------------------
    English380MGlobal
    German100MDACH Region
    Spanish460MSpain, Latin America
    French280MFrance, Belgium, Switzerland
    Italian85MItaly, Switzerland
    Polish50MPoland
    Portuguese260MPortugal, Brazil
    Hungarian13MHungary
    Slovak5MSlovakia
    Czech10MCzech Republic
    Slovenian2.5MSlovenia

    ā˜ļø Weather Widget Features

    Display Information:

  • Current temperature (Ā°C/Ā°F)
  • Weather conditions
  • "Feels like" temperature
  • Humidity percentage
  • Wind speed and direction
  • 3-day forecast preview

    • Updates:

  • Every 30 minutes
  • Location-based (airport city)
  • Offline caching

    • šŸ“Š Analytics & Reporting

    Basic Analytics (Pro):

  • Daily view counts
  • Uptime percentage
  • Error tracking
  • Peak usage times

    • Advanced Analytics (Premium):

  • Detailed user engagement
  • Flight search patterns
  • Slide interaction rates
  • Custom date ranges
  • Export to CSV/PDF
  • API data access
  • Real-time monitoring

    • Billing & Payment

    šŸ’³ Payment Information

    Accepted Payment Methods:

  • Credit Cards (Visa, Mastercard, Amex)
  • Debit Cards
  • SEPA Direct Debit
  • Bank Transfer (annual only)

    • Billing Cycles:

  • Monthly: Charged on the same date each month
  • Annual: 10% discount, paid upfront

    • Invoice Details:

  • Automatic invoice generation
  • PDF download available
  • VAT included where applicable
  • Multiple invoice recipients supported

    • šŸ”„ Changing Your Plan

    Upgrading:

  • Instant upgrade available
  • Pro-rated for current month
  • All features activated immediately
  • No service interruption

    • Downgrading:

  • Takes effect next billing cycle
  • No refund for current period
  • Features adjusted accordingly
  • Data preserved for 90 days

    • How to Change Plans:

  • Log into Portal
  • Navigate to Billing
  • Click "Change Plan"
  • Select new plan
  • Confirm change

    • āŒ Cancellation Policy

    Cancellation Process:

  • Portal ā†’ Billing ā†’ Manage Subscription
  • Click "Cancel Subscription"
  • Select reason (optional)
  • Confirm cancellation

    • What Happens:

  • Service continues until period end
  • No further charges
  • Data retained for 90 days
  • Can reactivate anytime

    • šŸ’° Money-Back Guarantee

    30-Day Guarantee Terms:

  • Valid for new customers
  • Full refund if requested within 30 days
  • No questions asked
  • Processed within 5-7 business days

    • How to Request Refund:

  • Email: billing@rifadigital.com
  • Include account email and reason
  • Confirmation within 24 hours

    • Checking Your Current Plan

    In the Portal

  • Dashboard View:

    • - Plan name shown in header

    - Feature indicators displayed

  • Billing Section:

    • - Current plan details

    - Next billing date

    - Payment method

    - Invoice history

  • Settings Limits:

    • - Airport selection shows limit

    - Slide creation shows remaining

    - Language options based on plan

    Visual Indicators

    Color Coding:

  • šŸŸ¢ Basic: Green badge
  • šŸ”µ Pro: Blue badge
  • šŸŸ£ Premium: Purple badge

    • Feature Locks:

  • Grayed out = Not available in plan
  • Lock icon = Upgrade required
  • Number badge = Remaining quota

    • Maximizing Your Plan Value

    For Basic Users

    Get the Most from Basic:

  • Choose your busiest airport
  • Optimize refresh timing
  • Perfect your branding
  • Use portal help resources
  • Plan upgrade timing

    • When to Upgrade:

  • Need weather information
  • Want hotel announcements
  • International guests arriving
  • Multiple airport coverage needed

    • For Pro Users

    Optimize Pro Features:

  • Create all 5 info slides
  • Rotate seasonal content
  • Use both languages wisely
  • Monitor basic analytics
  • Leverage priority support

    • When to Upgrade to Premium:

  • Need more than 3 airports
  • Want all languages
  • Require phone support
  • Need API integration
  • Multiple displays planned

    • For Premium Users

    Leverage Premium Features:

  • Connect all relevant airports
  • Create targeted slide campaigns
  • Enable all languages
  • Use API for integration
  • Export analytics regularly
  • Setup push notifications
  • Work with account manager

    • Frequently Asked Questions

    Can I switch plans anytime?

    Yes, upgrade instantly or downgrade at next billing cycle.

    What happens to my data if I downgrade?

    Data is preserved but may not display if exceeding new limits.

    Are there setup fees?

    No, all plans have no setup fees or hidden charges.

    Can I pause my subscription?

    Yes, for up to 3 months. Contact support to arrange.

    Is there a discount for annual payment?

    Yes, 10% discount when paying annually.

    Can I get a custom plan?

    Enterprise plans available for 10+ displays. Contact sales.

    What currency are prices in?

    Euro (EUR). Other currencies converted at current rate.

    Is VAT included?

    Prices shown exclude VAT. VAT added where applicable.

    Getting Help

    Subscription Support

    Billing Questions:

  • Email: billing@rifadigital.com
  • Response: Within 24 hours

    • Technical Support:

  • Basic: support@rifadigital.com (48h)
  • Pro: priority@rifadigital.com (24h)
  • Premium: +43 650 753 1811 (immediate)

    • Sales & Upgrades:

  • Email: sales@rifadigital.com
  • Phone: +43 650 753 1811

    • Summary

    Choose the plan that matches your hotel's needs:

  • Basic: Simple, affordable, single airport
  • Pro: Balanced features for most hotels
  • Premium: Complete solution for demanding properties

    • All plans include core features and our 30-day guarantee. Start with any plan and adjust as your needs evolve!

    Ready to get started? Visit Quick Setup Guide to begin!

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