Privacy Policy

1. Introduction

LobbyFlight ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our flight information display service.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the service.

2. Information We Collect

2.1 Personal Information

We collect information that you provide directly to us when you:

• Create a hotel account
• Subscribe to our service
• Contact our support team
• Subscribe to our newsletter

This information may include:

• Hotel name and contact person name
• Email address
• Phone number
• Hotel address
• Payment information (processed securely by Stripe)

2.2 Usage Information

We automatically collect certain information when you use our service:

• Display device information (browser type, operating system)
• IP address
• Display uptime and performance metrics
• Error logs and diagnostic information
• Feature usage statistics

2.3 Flight Data

We process publicly available flight information from aviation data providers. This data does not contain personal information about travelers.

3. How We Use Your Information

We use the collected information for the following purposes:

• Provide and maintain our flight display service
• Process your subscription and payments
• Send you technical notices and support messages
• Respond to your comments and questions
• Monitor and analyze usage patterns to improve our service
• Detect and prevent technical issues
• Comply with legal obligations

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following situations:

• Service Providers: With trusted third-party service providers who assist us in operating our service (e.g., Stripe for payment processing, Vercel for hosting)
• Legal Requirements: If required to do so by law or in response to valid requests by public authorities
• Business Transfers: In connection with any merger, sale of company assets, or acquisition
• Protection of Rights: To protect the rights, property, or safety of LobbyFlight, our users, or others

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for data in transit
• Encrypted storage of sensitive information
• Regular security audits and updates
• Limited access to personal information on a need-to-know basis
• Secure payment processing through PCI-compliant providers

6. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this privacy policy. When we no longer need your information, we will securely delete or anonymize it.

Specific retention periods:

• Account information: Until account deletion
• Payment records: 7 years for tax purposes
• Support communications: 2 years
• Analytics data: 1 year

7. Your Rights (GDPR)

If you are a resident of the European Economic Area (EEA), you have certain data protection rights:

• Access: Request a copy of your personal information
• Rectification: Request correction of inaccurate information
• Erasure: Request deletion of your personal information
• Restriction: Request restriction of processing
• Portability: Request transfer of your data to another service
• Objection: Object to our processing of your personal information

To exercise these rights, please contact us at privacy@lobbyflight.com. We will respond to your request within 30 days.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Maintain user sessions
• Remember user preferences
• Analyze usage patterns
• Improve our service

Types of cookies we use:

• Essential Cookies: Required for basic functionality
• Analytics Cookies: Help us understand usage patterns
• Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings. Note that disabling certain cookies may limit the functionality of our service.

9. Children's Privacy

Our service is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. We ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy.

11. Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Effective Date" at the top. For material changes, we will notify you via email or through a notice on our service.

12. Contact Information

If you have questions or concerns about this privacy policy, please contact us at:

Data Protection Officer: dpo@lobbyflight.com