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Help Center - LobbyFlight
All Categories
Getting Started
Everything you need to begin using LobbyFlight
Concierge
Tracking guest flights, and what your desk does with what comes back
Setup & Installation
Step-by-step guides for display setup
Customization
Personalize your flight display
Billing & Subscription
Manage your account and payments
Organization & team
Several properties, who can reach them, and what head office controls
Troubleshooting
Solutions to common issues
Advanced Features
Power user features and integrations
Popular Articles
FAQ
How do I set up my display for the first time?
Simply log into your hotel portal, configure your airport selection and branding, then open the display URL on your Android device. The entire process takes less than 5 minutes.
Getting StartedWhat's included in each subscription plan?
We offer three flight board plans: Basic (€69), Pro (€149) and Premium (€199), each with different numbers of displays, airports, languages and widgets. Flight Concierge is available from €39/month — on its own or with a board.
Billing & SubscriptionHow often does the flight data update?
Flight data automatically refreshes every 5 minutes by default. Pro and Premium plans can customize this interval. The display also shows real-time status updates for delays and cancellations.
Can I use multiple displays with one account?
Yes! Premium plan supports unlimited displays. You can use the same display URL on multiple screens throughout your hotel.
Setup & InstallationWhat happens if the internet connection is lost?
LobbyFlight includes offline mode that displays cached flight data when internet is unavailable. The display automatically reconnects when the connection is restored.
TroubleshootingNeed more help?
Contact our support team
+43 650 753 1811