Weather Widget Not Displaying

Weather Widget Not Displaying

If the weather widget on your LobbyFlight display does not appear or shows incorrect information, follow these troubleshooting steps.

Symptoms

Quick Checks (1 Minute)

1. Is Weather Enabled?

In Hotel Portal → Settings → Display:

2. Is Weather Available in Your Plan?

If Basic plan: Weather is not available. Upgrade for weather feature.

3. Is Weather Location Set?

In Settings:

Cause 1: Weather Not Activated

Solution

Cause 2: Weather API Not Available

Symptoms

Technical Details

Weather data comes from external provider. If unavailable:

Solution

Step 1: Check console

F12 → Console → Look for "weather" errors

Step 2: Wait and retry

Step 3: Force refresh

Ctrl+Shift+R or clear cache

Cause 3: Location Not Found

Symptoms

Solution

Option 1: Use airport as location

Option 2: Manual location

Find Coordinates

Google Maps:
1. Find your location
2. Right-click on the point
3. Coordinates are displayed (e.g., 48.2082, 16.3738)

Cause 4: Wrong Weather Data

Symptoms

Causes

Solution

Step 1: Check location

Settings → Weather → Check which location is set

Step 2: Use precise location

Step 3: Clear cache

Browser cache clear → Reload

Cause 5: Plan Does Not Include Weather

Check

Solution

If weather is not included:

Weather Widget Settings

Available Options

Recommended Settings

For hotel lobbies:
- Location: Airport (most relevant for travelers)
- Units: Celsius for Europe, Fahrenheit for USA
- Details: Extended (with next days forecast)

Technical Diagnosis

Check Weather API Response

1. F12 → Network tab
2. Filter by "weather"
3. Reload page
4. Check the weather request:
   - Status 200? → OK
   - Status 404? → Location not found
   - Status 429? → Rate limit
   - Status 500? → Server error

Expected Response

{
  "location": "Vienna",
  "temperature": 22,
  "condition": "Sunny",
  "humidity": 45,
  "wind": "10 km/h"
}

Workaround: If Weather Remains Unavailable

Option 1: Disable Weather

If weather causes problems:

Option 2: Alternative Location

If your location is not found:

Still Problems?

Information for Support

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