Point a Screen at Your Display: Address and QR Code
Where to find the address of a display, how to open it on the screen in your lobby, and what to check when the board looks wrong.
Point a Screen at Your Display: Address and QR Code
Every screen you hang in a lobby, a bar or a conference foyer needs one thing from the portal: a web address. This article explains what that address is made of, where to copy it, how to open it on the panel, and what to check when the board shows something you did not expect.
What the address is made of
A display address has two parts, and both of them are random identifiers rather than readable names:
https://<your-domain>/display/<hotel-id>?display=<display-id>The first identifier is your hotel, the second is one specific display. Both are UUIDs generated by the database, which is why a real address looks like /display/6f3a1c02-…?display=b21c47de-… and not like /display/hotel-vienna. There is nothing in it to read and nothing to guess.
The ?display= part is the one that matters day to day, because it decides which of your screens the page renders — its airport, its layout, its languages, its logo, its rotation. If you leave it off, the page still loads: it falls back to the active display you edited most recently. That fallback is fine for a quick look, but it is the wrong thing to put on a wall, since the board a guest sees would change as soon as you edit a different screen.
Where to copy it
Displays. Open Displays in the navigation. Every screen is listed with its name, its mode, its airport, an on/off switch, and its address underneath with a copy button, Copy address. This is the fastest route when you already know which screen you mean.
Displays → open a screen → Preview & URL. The last tab of the display editor shows the same address with Copy and Open beside it, the QR code below it, and a live preview of the board. The tab is only available while the display is switched on; a display that is switched off makes no API calls, so there is nothing to preview.
The setup assistant. When you finish creating a display through the guided setup, the final step shows the address for the screen you just built, together with Copy URL, Open and the QR code. If you are setting up a panel right after creating the display, you do not need to go looking anywhere else.
The dashboard does not show the address. Each tile there has an icon that opens the board live in a new tab, which is useful for a glance, but the text you can copy lives on the two pages above.
Opening it on the screen
On an Android panel, open Chrome and either type the address into the bar or scan the QR code with the camera. Then use the browser menu (⋮) and choose Add to Home screen so the board comes back with one tap after a reboot or an accidental exit. Finally switch the device into fullscreen or kiosk mode, which is what keeps a guest from tapping their way out of the board.
Chrome is the browser the setup instructions assume. Edge, Firefox and Safari render the board as well.
The QR code in Preview & URL encodes exactly the address shown above it. Download QR saves it as an SVG file named after the display, so it scales to any size you need for a printed setup sheet; the background is white, not transparent. There is no PNG export and no print button — print the SVG from whatever tool you paste it into.
When the address changes
It does not change on its own, but two things change it:
?display= part belongs to the display record. Delete the display and create a new one, and you get a different address; the screen showing the old one goes blank. This is also the only way to retire an address you no longer want in circulation — there is no rotation you can request, because the first identifier is your hotel itself.https://<your-domain>, and the request is rewritten internally to your display page. Note that this address carries no ?display= part, so it shows the active display you edited most recently.Who can see it, and what they can do with it
The address is public: it opens without a login, which is the entire point, since a panel in a lobby cannot sign in. That is safe to share with your staff, your installer and your IT contact.
The page is read-only. It requests its configuration and renders it; it cannot change a setting, reach the portal or touch billing data. The only thing it sends back is a heartbeat so the portal knows the screen is alive. Search engines are told not to index display pages, so the board does not surface in search results.
One screen, one display
Each physical screen should have its own display in the portal, and therefore its own address. That is what lets the lobby show departures for one airport while the restaurant shows arrivals in a different layout. Pasting one address onto several panels does produce the same picture on all of them, but it also means you can never make them differ.
How many displays you can create depends on your plan: Basic covers one, Pro covers three, Premium is effectively unlimited at 999. When every slot is in use, creating another one fails with a message telling you the limit and offering an upgrade.
Is the screen still running?
A display posts a heartbeat every five minutes while the board is open. The portal calls a screen offline after twelve minutes without one — deliberately wider than the interval it measures, so a reload or a brief network hiccup does not report a healthy screen as dark. A screen that has genuinely gone down shows up as offline within about a quarter of an hour.
The dashboard and the Displays list distinguish four states, and the difference is worth knowing before you send someone to the lobby:
If you want to check a board from your desk without disturbing that status, use the Open on this device action or the preview in the editor. Both append ?preview=1, which renders the same page but sends no heartbeat and skips rotation and auto-scroll. Without it, looking at a screen from your laptop would report the dark panel in the lobby as online.
How often the board updates
The screen refreshes flight data on a schedule set by your plan: every 60 minutes on Basic, every 30 minutes on Pro, every 5 minutes on Premium. You do not need to reload the page for this, and there is no URL parameter that forces an earlier refresh. The page reads only ?display= and ?preview=1; anything else you append is ignored, including language codes — languages come from the display's own settings and rotate on the interval you set there.
When the board is not what you expected
A different hotel's demo board. If the address contains a hotel identifier that does not exist, the page does not show an error. It falls back to a demo configuration — a placeholder hotel with Vienna as its airport. So a board that shows flights you never configured almost always means a mistyped or truncated address rather than a broken account. Copy the address again from the Displays list instead of retyping it.
"Configuration Error — Unable to load display configuration". This appears with a Retry button when the page cannot load its configuration at all, which in practice means a network or server problem at the screen. It is not caused by incomplete settings: if no airport is configured, the board falls back to your hotel's airports and finally to Vienna rather than failing.
Nothing loads at all. Check that the address is complete including https://, that it has no trailing spaces from the copy, and that the panel actually has internet access.