White-glove flight tracking for guests in transit
Flight Concierge
Each guest gets a branded companion page in their language. Live flight status, when to leave, your shuttle or taxi partner — all in one mobile tap. Premium plans include 50 trips/month for free.
The flight-day frictions Concierge eliminates
Front-desk bottlenecks slow your guests down
Guests leave at the wrong time
Reception is asked “when should I leave?” all day. The answer depends on live traffic and the flight’s real status — both moving targets.
Delays catch everyone off guard
A delayed inbound flight means an empty shuttle slot. A delayed outbound means a missed pickup. Nobody finds out until it’s too late.
Concierge desk is the bottleneck
Every flight status check, every taxi booking, every shuttle question goes through one person at the desk. Other guests wait.
Bookings live in five different inboxes
Mail to the taxi partner here, WhatsApp to the shuttle driver there, paper notes at reception. Nothing is auditable.
What Concierge delivers
A personal flight assistant for every guest
Concierge replaces the manual flight-tracking grind with an automated, branded, multilingual workflow. Every request, every reservation, every status update — in one place.
- A personal companion page for each guest, in their language
- Smart Departure Coach uses live traffic to recommend a leave time
- Configurable transport flow: hotel shuttle, partner taxi, or direct call
- All taxi + shuttle requests land in one Concierge inbox at reception
- Premium-tier hotels get 50 trips per month for free
- Standalone subscriptions from €39/month on Basic and Pro
From invite to inbox in four steps
How a Concierge trip works
Getting started with LobbyFlight is simple. No technical expertise needed, no complex installation process. Just follow these four easy steps.
Invite a guest
30 seconds
Send a magic-link invite from the Concierge dashboard. The guest enters their flight in under a minute.
Live tracking kicks in
Automatic
We watch the flight 24/7. The guest gets a branded companion page with status, gate, and a Smart Departure Coach.
Guest books transport
One tap
The companion offers your shuttle slots, your partner taxi, or third-party deep-links (Uber / Bolt / transit). All configurable.
Reception sees it
Inbox
Every request appears in /portal/concierge/requests with the guest’s name, flight, pickup time and slot. Confirm or decline with one click.
Average setup time: 4 minutes 32 seconds
Features
Four pillars of the Concierge
Each one configurable per property
Live flight tracking
Real-time status, gate, terminal and delays for each booked trip. Alerts ping both the guest and reception when something material changes.
Smart Departure Coach
Google Maps live-traffic + per-airport buffers compute exactly when the guest should leave the hotel. Updates as conditions change.
Guest companion page
Branded, mobile-first status page in the guest’s language. Custom guest domain available on Premium for a fully white-label experience.
Hotel shuttle & taxi flow
Configurable per property: own shuttle with slot booking + capacity, taxi partner by email / direct call / concierge relay, plus Uber and Bolt where available.
From city hotels to luxury chains
Hotels that use Concierge
Flight information displays for every hotel type. Whether you operate a single boutique hotel or manage a global chain, LobbyFlight adapts to your specific needs.
City hotels with airport guests
Most arrivals and departures fly. The Concierge replaces 50 inquiries a day with a self-service companion the guest actually opens.
- Cuts reception flight-check load drastically
- Reduces missed-shuttle no-shows
- Guest gets concierge-grade attention without queuing
Luxury & boutique hotels
White-glove guest experience: a branded mobile page in the guest’s native language. Custom domain available so the URL reads like your hotel.
- Fully branded — no LobbyFlight markers
- Custom guest domain (Premium)
- Frees the concierge to focus on bespoke service
Hotels with own airport shuttle
Operate fixed schedules or per-slot intervals. Capacity enforced automatically. Guests book a seat from the companion in one tap.
- Automatic slot booking with capacity limits
- Auto-confirm or manual approval per request
- Separate schedules for outbound vs. inbound
Hotel groups & chains
One subscription pool across every property. Different transport modes per location, shared brand guidelines, central inbox per property.
- Org-wide trip pool — no per-property quotas
- Per-property transport configuration
- Locked branding across all guest pages
Don't see your hotel type? LobbyFlight works for any property with guests who travel by air.
Contact us for custom solutionsFAQ
Concierge FAQ
Quick answers to the most common questions
Ready to give every guest a personal flight assistant?
Premium plans include 50 trips/month — or start a standalone Concierge subscription from €39/month on Basic and Pro.